Refunds and cancelling

1. Cancelling your subscription

Go to your account, choose Manage subscription and payments, then cancel. You keep access until the end of the month you've paid for and won't be charged again. We don't refund part-months.

2. Rentals

• Haven't started it yet? If you rented a show by mistake and haven't opened it, email us within 14 days of buying and we'll refund you in full.
• Couldn't watch it? If a technical problem on our side stopped you watching, tell us and we'll refund you or give you a fresh 7-day rental, whichever you prefer.
• Once you've started a rental and it works, it isn't refundable, because you've had the content.

3. Something went wrong

• Charged twice or for something you didn't order: we'll refund the extra charge.
• A show is faulty (it won't play, the sound is missing, it isn't what was described): tell us. We'll fix it, and if we can't, refund you.
• The site was down for a long stretch: get in touch and we'll make it right.

4. How to ask for a refund

Email support@britdeath.com from your account's email address. Tell us what you bought, roughly when, and what went wrong. Refunds go back to the card you paid with and usually show up within 5 to 10 working days.